B2B Collections Manager - Global Shared Services (Hybrid in Bali)

Join Quess as a B2B Collections Manager in our dynamic Global Shared Services team, based in the vibrant hubs of Bali, Indonesia. This hybrid role offers the perfect blend of leadership, strategy, and operational excellence in a fast-paced, international environment. As part of our global operations, you'll be responsible for managing and optimizing our B2B collections process, ensuring timely and efficient recovery of receivables. This role is perfect for a proactive professional looking to make a significant impact in a company that values innovation, collaboration, and growth.

In this role, you'll work closely with cross-functional teams to develop and implement strategies that enhance our collections process. You'll leverage data analytics tools like Power BI and Tableau to monitor performance, identify trends, and propose improvements. Daily, you'll manage collections activities, coordinate with legal and finance teams, and ensure compliance with international regulations. This is an exciting opportunity to work in a company that is committed to fostering a diverse and inclusive workplace, where your contributions will be valued and recognized.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and optimize the B2B collections process, ensuring timely and efficient recovery of receivables.
• Develop and implement strategies to improve collections performance, leveraging data analytics tools like Power BI and Tableau.
• Coordinate with cross-functional teams, including legal, finance, and sales, to resolve collections issues.
• Ensure compliance with international regulations and best practices in collections.
• Monitor and report on collections performance, providing insights and recommendations for improvement.
• Lead and mentor junior staff, fostering a culture of continuous learning and development.
• Stay updated with industry trends and best practices in collections management.
• Collaborate with global teams to ensure consistency and quality in collections processes across different regions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5-7 years of experience in collections management, preferably in a B2B environment.
• Proven track record of successfully managing and improving collections processes.
• Strong knowledge of international regulations and compliance requirements.
• Proficiency in data analytics tools like Power BI and Tableau.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
• Leadership and mentoring experience, with a commitment to fostering a diverse and inclusive workplace.
• Fluency in English, with additional language skills an advantage.

🛠️ Keahlian

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